- UX Lead
- Telecom, Financial, UX Design
We spent a considerable amount of time with current customers to understand the needs and intent of those would wished to pay their monthly bills online. Much of the site was rebuilt to allow for viewing and receiving electronic bills, accepting payments via credit card or bank account as well as the ability to add or adjust services and pay for them online.
Some of the product offerings allowed users to use and manage business features like VOIP. I was responsible for building the interface that allowed the user to manage these settings from an administrator perspective.
In addition to VOIP, I build the ethernet management tool that allowed the admin to view, edit and monitor ethernet settings and traffic across their network.